Warranty information, terms and conditions

Painted finishes
Chrome finishes

Painted finishes

DTM warrants that its wheels will be free from structural defects for as long as the original purchaser owns the product. DTM further warrants to the original purchaser that its wheels will be free from cosmetic defects for a period of one year from the date of purchase.
This warranty shall be valid only when the wheels are returned to an authorized.

DTM wheels dealer, freight prepaid, along with the original proof of purchase.

DTM’s obligation under this warranty shall be limited to the replacement or repair of any wheel which in DTM’s opinion is considered to be defective.

DTM shall inspect all warranty returns. Wheels covered by our warranty shall be replaced or repaired and returned to the sender freight prepaid. Wheels not covered by our warranty will be returned to the sender freight collect.

What is covered?

1. Peeling of the clear coat, paint or chrome on the face of the wheel.
2. Wheels with a radial or lateral run-out greater than 0.020 inch, provided there is no evidence of impact.
3. Stress cracks in the wheel, provided there is no evidence of impact.
4. Bubbles in the paint or chrome or other blemishes in the finish of the wheel.
5. Wheels that leak air.
6. Improper machining of the center bore or bolt holes.

What is not covered? (Exclusions)

1. Peeling of the clear coat, paint or chrome on the back of the wheel.
2. Wheels with a radial or lateral run-out less than 0.020 inch.
3. Wheels damaged or knocked out-of-round due to: tire installation, lowered suspension, impact, off-roading, accident, racing, negligence, misuse or exceeding the load rating or tire diameter (see installation instructions).
4. Pitting, corrosion or surface rust in the finish of the wheel caused by neglect (see wheel maintenance guidelines).
5. Scratches, stone chips, sidewalk burns or other marks in the finish caused by road hazards.
6. Paint chipping around the bolt holes due to installation with an impact gun.
7. Cosmetic defects greater than one year from the date of purchase.
8. Cosmetic warranty for wheels purchased as “blemished” (structural warranty still applies).
9. Wheels claimed by someone other than the original purchaser.
10. Wheels transferred to another vehicle, resulting in an improper fitment.
11. Wheels that have been repaired, altered or used with adapters and / or spacers.
12. Wheels that have been damaged in transit.
13. Wheels where the installation instructions have not been followed (supplied with each wheel).

Chrome finishes

DTM has established the highest customer satisfaction levels in the custom wheel industry. In order to maintain these levels, the warranties on chrome plated wheels must be understood by the end user. DTM must advise all of our dealers to explain the proper care and maintenance of chrome wheels to the end user. All wheels are covered by the manufacturer's specific warranties and guidelines. For specific warranty information, please call your DTM sales representative and they will provide this information to you.

We have put together the following information in order to help with all chrome plated warranty issues:

Proper care and maintenance

• All chrome plated wheels should be cleaned with mild soap and water frequently. Wheels must be cool before anything is put on the wheel.
• When possible, chrome plated wheels should not be used in areas where salt and chemicals are used in winter weather.
• If chrome wheels are driven in the winter months they should be cleaned every week.
• Chrome sealant is highly recommended for use on chrome wheels that are driven in winter.
• Chrome pitting is not covered by any wheel manufacturer. Chrome pitting is not the same as chrome separation.
• Most manufacturers’ warranties only cover the face of the wheel, and not pitting or peeling on the backside of the wheel. Proper attention should be paid to the backside of chrome plated wheels when washing.

If proper maintenance procedures are not followed, chrome wheels are susceptible to pitting.

Below are images of wheels that are pitting due to neglect. These are not a warranty issue.

Condition:
Pitting from backside of wheel.

Cause:
Salt and chemicals causing corrosion caused pitting of chrome finish.

Prevention:
Proper cleaning of backside of wheel.

Below are images of wheels that have chrome separation or what is referred to as “peeling”. If wheels are in this condition, and are within the timeframe established by the manufacture, then they are a warranty issue.

Condition:
Chrome seperation, “chrome peeling”.
This is a warrantable condition as long as it is reported within the time established by the particular manufacters warranty. Click here for DTM guidelines concerning how warranty issues are handled.

All information listed above does not imply any warranty guidelines for any manufacturers.